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Company Info

Balfour Beatty


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Client Profile:


Customer Services Assistant (12 Month FTC)


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Job ID:

3142737

Location:

Hereford, United Kingdom 
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Job Views:

3

Employment Type:

Contract

Date Posted:

09.01.2018
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Vacancy Description:

About the role
 Balfour Beatty has an exciting opportunity for a Customer Services Assistant to join our Living Places business unit to work in Hereford.

What you'll be doing
 As a Customer Services Assistant, you will:
  Provide a responsive service for all stakeholder requests for service and communication and ensure that the telephone is managed at all times during designated opening hours, giving a right first time response, or directing and sign posting as needed. Ensure all appropriate information is collected from customers to enable delivery of a right first time approach, resolving enquiry at point of contact, where possible. Provide updates for social media queries and helps coordinate feedback for press/media queries. Monitor press articles locally and alerts stakeholder manager of any issues. Ensure requests through all channels, particularly telephone calls, are responded to in a timely, responsive and customer focused manner. Ensure all requests related to the service are accurately and timely logged onto the Confirm system and allocated to the appropriate individual.  

Who we're looking for
 You will:
  Have excellent communication skills both verbal and written. Be flexible and have the ability to react to peaks and troughs in workload. Have excellent planning and organisational skills. Have the desire to develop and motivation to achieve targets. Have a customer services qualification or demonstrable experience.  

Why work for us
 Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About us
 The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.
  
 Wherever investment in these environments is needed, Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.
  
 We are right at the heart of a dynamic 'place shaping' agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.
  
 The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the 'road' to deliver the potential of the 'street': a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.
  
 We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.
 Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering) and a member of Stonewall's Diversity Champions programme.  Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture.  We are a member of the workingmums.co.uk Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life. 
 Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.


Salary: . Date posted: 09/01/2018 16:08


Company Info


Balfour Beatty

Please register to view contact information! You Don't Need to Register to Apply For Jobs!


Customer Services Assistant (12 Month FTC)

col-narrow-left   

Job ID:

3142737

Location:

Hereford, United Kingdom 
col-narrow-right   

Job Views:

3

Employment Type:

Contract

Date Posted:

09.01.2018
col-wide   

Vacancy Description:

About the role
 Balfour Beatty has an exciting opportunity for a Customer Services Assistant to join our Living Places business unit to work in Hereford.

What you'll be doing
 As a Customer Services Assistant, you will:
  Provide a responsive service for all stakeholder requests for service and communication and ensure that the telephone is managed at all times during designated opening hours, giving a right first time response, or directing and sign posting as needed. Ensure all appropriate information is collected from customers to enable delivery of a right first time approach, resolving enquiry at point of contact, where possible. Provide updates for social media queries and helps coordinate feedback for press/media queries. Monitor press articles locally and alerts stakeholder manager of any issues. Ensure requests through all channels, particularly telephone calls, are responded to in a timely, responsive and customer focused manner. Ensure all requests related to the service are accurately and timely logged onto the Confirm system and allocated to the appropriate individual.  

Who we're looking for
 You will:
  Have excellent communication skills both verbal and written. Be flexible and have the ability to react to peaks and troughs in workload. Have excellent planning and organisational skills. Have the desire to develop and motivation to achieve targets. Have a customer services qualification or demonstrable experience.  

Why work for us
 Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About us
 The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.
  
 Wherever investment in these environments is needed, Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.
  
 We are right at the heart of a dynamic 'place shaping' agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.
  
 The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the 'road' to deliver the potential of the 'street': a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.
  
 We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.
 Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering) and a member of Stonewall's Diversity Champions programme.  Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture.  We are a member of the workingmums.co.uk Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life. 
 Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.


Salary: . Date posted: 09/01/2018 16:08